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Explore the Terms That Govern Your Account

These terms and conditions form the binding agreement between you and 1xroll when you open and use an account at 1xroll.bid.

Account eligibility rulesWithdrawal conditionsTouch 'n Go & FPX policyAccount suspension termsGoverning law clause

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Browse the Full Scope of These Terms

1xroll Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every action you take on 1xroll.bid — from opening your account and depositing via Touch 'n Go, GrabPay, Boost dan FPX, to placing a wager and requesting a withdrawal. Access and eligibility depend on your local law and are available only where

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local law permits. We may update these terms at any time; continued use of your account after an update constitutes acceptance of the revised version. If any clause is found unenforceable under applicable Malaysian law, the remaining clauses continue in full force. All disputes are handled
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under the jurisdiction stated in the governing-law clause at the bottom of this page.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Switch to Our Support Team for Clarification

If any clause in these terms is unclear or you believe an error has been applied to your account, reach out through any of the channels below.

Live Chat Connect directly from any page on 1xroll.bid. Our agents can quote the specific clause relevant to your account situation and log a formal terms query on your behalf within minutes.

Email Support Send a written request to our support address for terms-related matters, data requests or account-restriction appeals. We aim to respond within 24 hours and keep a record of every exchange.

Help Centre The Help Centre on 1xroll.bid holds the current version of these terms alongside past revisions, so you can compare what changed and when before contacting us about a specific clause.

HOW WE UPHOLD THESE TERMS

Open Account Security and Data Practices

Every commitment we make in these terms is backed by concrete account-level controls.

Data Handling

We collect only the data needed to operate your account — identity verification, transaction history and device session logs. We do not sell your data to third parties and retain it only as long as required under applicable Malaysian law.

Cookie Policy

Cookies on 1xroll.bid are used for session management, fraud detection and page-load performance. You can adjust non-essential cookie preferences through the settings panel; disabling them will not block your access to the lobby.

Account Security

Passwords are stored using industry-standard hashing; we never hold them in plain text. Two-factor authentication is available on your account settings page and we strongly encourage you to activate it before your first deposit.

Data Retention

Account records, including transaction logs for Touch 'n Go and Boost payments, are retained for the period required by applicable law. After that period, personal data is deleted or anonymised and cannot be recovered.

Who to Contact

For any request related to your personal data held by 1xroll — access, correction or deletion — write to our Data Officer via the email address listed in the Help Centre. We will respond within the timeframe required by law.

Requesting Changes

To correct inaccurate personal details on your account, submit a request through Live Chat or email with supporting documentation. Verified corrections are applied within five working days and confirmed back to you in writing.

Check the Answers to Common Terms Questions

These questions come up most often when account holders in Kuala Lumpur and elsewhere in Malaysia read through the terms for the first time. Each answer refers directly to the relevant clause so you can find the full wording yourself in the agreement above.

Yes. Whether you transact via Touch 'n Go, GrabPay, Boost or FPX, the same terms govern every deposit and withdrawal. Payment-specific processing times are noted in the Payments clause but the account obligations remain identical across all rails.

We post the revised terms on 1xroll.bid and note the effective date at the top of the page. Continuing to use your account after that date means you accept the updated version. If you disagree, you may close your account before the changes take effect.

Send a written request to our Data Officer at the email address listed in the Help Centre. We will verify your identity first, then provide a structured copy of your account data within the timeframe required under applicable law.

Accounts may be suspended if we detect a breach of these terms — including fraudulent activity, multiple accounts or identity misrepresentation. The Suspension clause explains the process, your right to appeal, and the timeline within which we will respond to your appeal.

The governing-law clause specifies the jurisdiction that applies. Access and eligibility also depend on your local law and are available only where local law permits. If a clause conflicts with mandatory local law, the local law takes precedence for that clause only.

We aim to provide reasonable notice before material changes take effect by publishing the update on 1xroll.bid with a clear effective date. Emergency changes related to legal compliance or fraud prevention may take effect immediately with notice given as soon as practicable.

Contact us through Live Chat or email with supporting documents showing the correct information. Once we verify the documents, corrections are applied within five working days and we send you written confirmation that the update has been made.

Explore the Terms That Govern Your Account

Switch to Our Support Team for Clarification

Open Account Security and Data Practices

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Check the Answers to Common Terms Questions

01 Do these terms apply to every payment method I use?

02 What happens if 1xroll updates these terms after I open my account?

03 How can I request a copy of the data held about my account?

04 Under what circumstances can my account be suspended?

05 Which law governs any dispute I have with 1xroll?

06 Can 1xroll change the terms without giving me notice?

07 How do I request a correction to personal information on my account?

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