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Explore Your Legal Rights at 1xroll

At 1xroll, our legal framework spells out exactly what governs your account, your data and your relationship with us — covering jurisdiction terms, privacy handling and account eligibility…

Terma & Syarat AkaunPolisi Privasi & DataAkses Bergantung Undang-Undang TempatanHak Pengguna MalaysiaProsedur Aduan Rasmi

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Browse the Terms That Govern Your Account

1xroll Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Your use of 1xroll is subject to the terms and conditions published on this page, which take effect the moment you complete account registration. Eligibility to access our platform depends entirely on your local jurisdiction — where local law permits, you may open an account, deposit

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via Touch 'n Go, GrabPay, Boost dan FPX, and participate in available markets. We do not extend services to regions where online gaming contravenes applicable legislation. Account holders in Kuala Lumpur and across Malaysia should read the full terms document to understand withdrawal verification steps, account-closure
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procedures and the conditions under which we may suspend access. We update these terms periodically; continued use of the platform after an update constitutes acceptance of the revised version. A version-dated archive is available on request via our support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN LEGAL

Open a Legal Enquiry Through These Channels

If you have a question about your rights, a data request, or a formal complaint, our dedicated legal support team handles each case individually.

E-mel Perundangan Send your legal query or data-access request to our dedicated legal address. We acknowledge all e-mails within one business day and resolve substantive matters within seven working days.

Live Chat Sokongan Our live-chat agents are available around the clock. For legal matters they raise a formal ticket with the compliance team, and you receive a reference number immediately for tracking purposes.

Borang Aduan Rasmi Submit a structured complaint through the in-account form under Settings. The form routes your submission directly to our legal team and creates a time-stamped record that both parties can reference.

KESELAMATAN & AKAUNTABILITI

Switch on Account Security and Data Controls

Every account on 1xroll is protected by layered security and a transparent data policy.

Pengendalian Data Peribadi

We collect only the data needed to operate your account and verify identity. No personal information is sold to third parties. Data is stored on encrypted servers and retained only for as long as legally required.

Polisi Kuki

Cookies on 1xroll track session state and locale preferences. You can adjust cookie permissions from your browser at any time. Functional cookies required for login cannot be disabled without affecting account access.

Keselamatan Akaun

Two-factor authentication is available for all accounts and is strongly encouraged. Login attempts from unrecognised devices trigger an e-mail alert, giving you immediate visibility of any access you did not initiate.

Tempoh Penyimpanan Data

Account transaction records are kept for a minimum period set by applicable law. Once that period lapses and your account is closed, identifiable data is deleted or anonymised within 30 days of your written request.

Pegawai Privasi

Our designated privacy officer reviews all data-related requests. You can address enquiries directly to this role via the legal e-mail channel; the officer responds within the statutory timeframe applicable to your jurisdiction.

Meminta Perubahan Data

You have the right to request correction or deletion of inaccurate personal data we hold. Submit your request in writing through the in-account form or by e-mail, and we will confirm the action taken within 14 days.

Get Answers on Legal Policies and Your Rights

These are the legal questions we receive most often from account holders across Malaysia. If your question is not covered here, open a live-chat session or submit the in-account form for a direct response from our compliance team.

Akses kepada platform 1xroll bergantung kepada undang-undang tempatan di kawasan anda. Kami hanya menyediakan perkhidmatan di mana undang-undang setempat membenarkannya. Semak kedudukan perundangan di kawasan anda sebelum membuka akaun.

Log masuk ke akaun anda, pergi ke bahagian Settings, dan hantar borang permintaan data. Kami akan menyediakan salinan data yang kami simpan dalam format boleh dibaca dalam masa 14 hari bekerja.

Kelayakan membuka akaun bergantung sepenuhnya kepada undang-undang tempatan di lokasi anda. Di mana undang-undang setempat membenarkan, anda boleh mendaftar dan menggunakan kaedah pembayaran seperti Touch 'n Go, GrabPay, Boost dan FPX.

Setelah akaun ditutup, kami menyimpan rekod transaksi untuk tempoh minimum yang ditetapkan oleh undang-undang berkenaan. Selepas tempoh itu, data yang boleh dikenal pasti akan dipadamkan atau dianonymkan dalam masa 30 hari dari permintaan bertulis anda.

Hantar aduan melalui borang rasmi di bawah Settings dalam akaun anda. Ini mencipta rekod bertarikh masa. Pasukan perundangan kami akan menyemak kes anda dan memberikan respons bertulis dalam tempoh tujuh hari bekerja.

Kami tidak menjual data peribadi anda kepada mana-mana pihak ketiga. Data dikongsi hanya apabila diperlukan untuk mematuhi obligasi undang-undang atau dengan penyedia pembayaran seperti Touch 'n Go dan GrabPay bagi memproses transaksi anda.

Hubungi pegawai privasi kami melalui alamat e-mel perundangan yang tersenarai di bawah bahagian Hubungi Kami. Semua pertanyaan berkaitan privasi diakui dalam masa satu hari bekerja dan diselesaikan dalam tempoh yang ditetapkan oleh bidang kuasa berkenaan.

Explore Your Legal Rights at 1xroll

Open a Legal Enquiry Through These Channels

Switch on Account Security and Data Controls

Pengendalian Data Peribadi

Polisi Kuki

Keselamatan Akaun

Tempoh Penyimpanan Data

Pegawai Privasi

Meminta Perubahan Data

Get Answers on Legal Policies and Your Rights

01 Adakah 1xroll beroperasi secara sah di Malaysia?

02 Bagaimana saya boleh meminta salinan data peribadi saya?

03 Siapakah yang boleh membuka akaun di 1xroll?

04 Apakah yang berlaku kepada data saya jika saya menutup akaun?

05 Bagaimana saya boleh membuat aduan rasmi terhadap keputusan akaun?

06 Adakah 1xroll berkongsi data saya dengan pihak ketiga?

07 Bagaimana saya boleh menghubungi pegawai privasi 1xroll?

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